Return/Refund Policy

At Splash Squad, we strive to ensure a smooth shopping experience. Please take a moment to review our policies before placing your order.

Processing & Shipping

• Regular Orders: Please allow up to 5 business days to receive tracking information via email. 
• Pre-Orders: If an item is marked as "pre-order," please allow 4-6 weeks for delivery. We will keep you updated every step of the way so you know exactly where we are in the process, so check your email! 

Order Issues

If you receive an incorrect size, wrong quantity, or a damaged item, please contact us immediately at shopsplashsquad@gmail.com. We will evaluate the issue and resolve it with you swiftly.

No Refund Policy

We do not offer refunds. To ensure the best fit, please carefully review our sizing charts, which are available for every item. If you have any questions before ordering, feel free to reach out for assistance.

Chargeback Protection

We take fraudulent chargebacks seriously and will take appropriate action against any false claims.

We appreciate your support and are here to assist you with any concerns. Thank you for shopping with Splash Squad! Woo hoo!